Frequently Asked Questions

Please call 901-480-4700 if you have any questions.

Welcome Parents

We understand that it can be hard to watch your student move away from home. We believe that finding the perfect apartment with a supportive management team for your young adult makes this transition a little easier. The Nine at Memphis offers the amenities and services that will enhance your student’s time while at college. We want to be home for your student for the duration of their college experience. Our community offers ways for your student to study, to be active, and to make lasting memories.

Student Focused Environment

At The Nine our first priority is to provide students with the best possible college living experience. Students are here to grow academically and socially as they pursue graduation and obtaining a fulfilling career. Accordingly, our on-site team is focused on ways to enhance the college experience for our residents. Our study rooms and lounges are ideal for students to work individually or in groups. Regular social events provide opportunities for students to have fun socially with their neighbors.

Giving You Peace Of Mind

The safety of our loved ones is of the highest importance, and we want to do everything possible to provide a safe environment for our residents. We all know that crime knows no zip code, but we have numerous safety features for your student’s safety. Those features include a gated surface lot, electronic unit entry locks, individually keyed bedrooms, security cameras, electronic access to the clubhouse amenities 24/7, BlueLine shuttle, and professional on-site management and maintenance.

Professional Management & Maintenance

Our team is here to help you and your student. We have a professionally trained Community Manager, Leasing Manager, and Maintenance Supervisor along with Leasing Agents and Grounds Porters to meet your needs. We know how frustrating it can be chasing an absentee landlord, so we make sure you do not have to. Our team is located on site to assist with needs during regular business hours, and they are on-call after hours for any emergencies. You can be confident in our professionally dressed and trained maintenance techs to promptly take care of any maintenance issues that arise.


Here at The Nine, we want to ensure our residents are taken care of from A to Z. We offer the opportunity for every student to live in luxury at a very affordable price. The Nine is not only BRAND NEW, but we are also offering competitive prices in Memphis for our spacious floor plans.

Frequently Asked Questions

An individual lease means that each resident is only responsible for the rental rate for their bedroom and the upkeep of their share of the common areas and their bedroom. If one roommate is not paying their rent, you are not responsible for their payment.
To make things easy, we offer a personalized roommate matching service for students that want to be placed with a roommate. Roommates will complete a Roommate Matching Form to help us know what each person is looking for in a roommate. Our team will then review the roommate preferences in the Summer, and match your student with the best roommate we can find based on their preferences.
Yes. The property’s policy is included here for family occupants with a child(ren) under the age of eighteen (18) who is domiciled with (i) at least one parent, legal guardian, or another person having legal custody of the child under the age of eighteen, or (ii) the designee of such parent or other person having such custody, with written permission of such parent or other person. For family households with children, all household members age eighteen (18) or older must: (A) complete an application, and (B) sign the lease as a Resident. For family households with children under the age of eighteen (18), at least two (2) people will be permitted to occupy a single bedroom. If a family household with children under the age of eighteen (18) requires additional occupancy per bedroom, additional occupants may be allowed on a case-by-case basis based on factors including, but not limited to, the size of the bedroom(s) and unit, age of the children, configuration of the unit, any physical limitations of the property, and local occupancy codes. If the child occupant reaches eighteen (18) years of age during the term of the lease, the lease will be allowed to complete its term, but renewal will only be offered in compliance with the occupancy policy as stated. Child occupants who are under twenty-four (24) months at the time the lease is signed will not be counted under the occupancy policy for purposes of maximum occupancy but will be counted for subsequent leases if they reach the age of twenty-four (24) months during the term of the lease. The Landlord has the right to lease any empty bedroom(s). Families should contact the office directly regarding the application for family households, as this process varies from individual leasing and the required forms are not all available electronically.
The Nine is a fully-furnished community. This means that students don’t need to worry about purchasing and transporting furniture, which saves you money! Each student will have a full-sized bed, end table, large desk and chair, dresser and private bathroom. The living room includes a designer couch, chair, end table, coffee table, media shelf, and a 50” flat screen TV. The kitchen is fully equipped with barstools, granite countertops, energy efficient appliances, full size refrigerator with icemaker, garbage disposal, dishwasher, and washer and dryer.
Your rent includes premium cable TV, high-speed internet, water, sewer, trash service, pest control, washer and dryer, access to all amenities, and professional on-site staff. The only utility that is not included in the rent is the electricity bill. To make this easy for residents, The Nine pays all electricity bills, and then individually bills each resident for their share of the electricity bill. To make it even more convenient, this bill can be paid through your resident portal just like your rent. We will include a $25 credit per tenant towards the unit’s electricity bill and will use MLGW as the provider. You are only responsible for your share.
Rent is due on the first of the month and late on the sixth day of the month.
We have made it as easy as possible to pay rent by echeck, credit card, or money order all through our Resident Portal. There are service fees for credit cards, money orders, and echeck payments. You can set it up to automatically deduct from your account each month so that you never have to worry about late fees. Payments are considered late on the sixth day of the month.
Yes! Renters Insurance is the best investment you can make. It is very inexpensive, and provides great coverage when you need it. Our lease specifies in Section 11 that you must have a renter’s insurance policy in place with a minimum of $100,000.00 of liability coverage prior to occupying the apartment. We believe it is critically important for you to have a quality renter’s insurance policy in place for your protection. The insurance for The Nine will not cover your belongings in the event of a fire, theft, natural disaster, etc. You can get a policy from your current insurance provider and provide us with the certificate, or the easiest solution is to utilize ePremium Insurance. The Nine is pre-qualified with ePremium, so you get the benefit of a bulk rate, and the convenience of a simple online process. Simply go to and follow the enrollment steps. Once you have completed the steps and purchased the policy, ePremium will handle all of the submissions to our staff to insure that you are in compliance with the lease.
The Nine’s lease is a legally binding agreement that cannot be broken. We do not offer subleasing.

Mail will be delivered to your apartment’s mailbox located at the community. Packages too large for your mailbox will be delivered to our office and stored in our package delivery room. You will be able to stop by the office to retrieve your package.

For maintenance requests, simply login to your resident portal app or on our website, and complete a maintenance request. This is the best way as it creates a work order tracking that will keep you up to date on the progress of your request. In the event of an emergency, please immediately call the office.
The Nine is located three tenths of a mile from campus. Our excellent location provides a low-traffic direct access to campus via Campus Drive which also has sidewalks for biking or walking to campus.
No Guarantor? No Problem, Property Name offers Leap as an option! Leap is a quick and easy process that fills in for a guarantor or parent co-signer. Leap’s application is free online and takes around 5 minutes to complete. You will get a conditional decision within 30 minutes during normal business hours. Click here to apply or contact the office for more information.
If you don’t see your question listed here then fill the form out below and someone from the property will contact you shortly.